Return & Refund Policy

 

We accept return, exchange & refund products if the product is manufacturer's defect. All returns & exchange must notify us via email (Soaparadise@gmail.com) within 3 days of your order received.

In this email, kindly provide us:

  1. Your full name and address.

  2. Order number and the date the order was received.

  3. The list of items to be exchanged (name and model number).

  4. The reason why you would like return your items

Once we receive your return & exchange request email, we will reply to you accordingly. Once you receive our reply email, you may proceed to ship back the return & exchange product to us. Kindly notify us via email the shipment company name & tracking ID. If you are located at Klang Valley, you may also come to our shop to exchange the product.   

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund or exchange. Soaparadise will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund/ exchange within 7 working days after the confirmation.

Please return your purchase to the following address:

Soaparadise 

No.10-2, Jalan 8/62A,

Bandar Menjalara, Kepong,

52200 Kuala Lumpur.


Soaparadise reserves the right to refuse any products of return & exchange if it does not meet the above criterias.


Please contact us at Soaparadise@gmail.com  or 014-2310106 if you have any questions or doubts.

 

 * The return expenses for example but not limited to shipping fees, custom clearance, etc shall be bear by the Returner, Soaparadise will bear the shipping fee for the replacement goods.

 

 当您收到货物时请检查,若发现货物有缺陷,而缺陷是由于制造商造成的,我们将接受退货,换货及退款。 所有的退货和交换必须通过电子邮件通知我们, 请在收到货物的三天内, 电邮我们 (Soaparadise@gmail.com) 并注明: 

  1. 您的全名和地址
  2. 订单号码电和收到货品的日期
  3. 退换的产品名称和型号
  4. 退换理由


一旦我们收到您的退货和交换请求电子邮件,我们会尽快回复你当您收到我们的回复电子邮件,您可以开始运回有
缺陷的产品给我们。然后请通过电子邮件通知我们货运公司名称和运单号码。如果您是在巴生谷,你也可以到我们店里来退换产品。

我们将检查收到的货物和产品的收据,所有退换的产品应良好的状态,包装也需要原有的包装容器中。如果货物/产品已被使用或已损坏,本司将不会有做任何退款或换货给顾客。  Soaparadise也将不负责您的货件在运返回本司的运输过程中丢失一旦我们检查并确认货品是由制造商所造成的缺陷,客户将在7个工作日内收到的退换货品。

 

请将退货送回至:

Soaparadise 

No.10-2, Jalan 8/62A,

Bandar Menjalara, Kepong,

52200 Kuala Lumpur.

 

若没有依照以上的条款,我们有权拒绝任何的退换要求。

任何询问,请联络 Soaparadise@gmail.com  or 014-2310106。

 

退还货品到本司的运输费将由顾客承担,Soaparadise将承担运送退换货品给顾客的运输费。

 

Copyright © 2021 Soaparadise Handmade. All rights reserved.eCommerce by SiteGiant