Shipping & Delivery Policies

We will process and ship all orders within 3 working days after payment received. All our products are ready stock, the products are ready when you place order. If we found the product you ordered are not in good condition and currently out of stock, we will inform you via email on the expected delivery date. You may choose refund or wait for the product arrivals.

Shipping Address

We will not deliver orders to P.O.Box address. Kindly provide us your full details of address and contact number so we can process and deliver your order to you promptly and you receive it in safely and good condition.

As of 1st March 2017, Malaysia Custom policy has changed that NO oil products can be delivered to East Malaysia. Hence we unable to accept East Malaysia customers orders on oil products.

Shipping Method

All orders within Klang Valley will be delivered by delivery man.

All orders outside Klang Valley will be shipped via Poslaju Malaysia or Post Malaysia Parcel services. Shipping charges will be advised and added to your order's final total. You may click here for Poslaju or Post Malaysia charges rate. 

Poslaju guaranteed next working day delivery (D+1) within PosLaju coverage areas. For areas outside PosLaju delivery areas, 2-3 working days standard delivery may apply.

 

Shipping Tracking

We will advise you via email the tracking ID once your order been shipped out. You can track your order using the tracking ID provided at the following shipping company's links:

Poslaju Malaysia

Customer Service Toll Free Number : 1-300-300-300
Internet Tracking URL : 
http://www.pos.com.my/pos/appl/service/sub_poslaju.asp

 

 

Shipping Rate

Soaparadise is located at Kuala Lumpur, all the shipping will be calculated from Kuala Lumpur. Shipping rates are calculated automatically by the system. Generally the shipping rates are based on the Poslaju (www.poslaju.com.my).

 

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